Terms & Conditions
Online Order Handling Time
Please note all online orders have a 2 business day handling time. This means we have 2 business days to pick pack and despatch your order with our courier.
Courier Delivery Speed
Please note we take no responsibility for how fast our courier delivers your order. Our courier service is quite reliable and usually delivers much earlier then customer expectations however there are occasions where the order arrives later then expected.
Order Cancellation Before Order Despatch
If you have made an online purchase and decide you wish to cancel the order before the goods have been despatched no problems our team will happily action this request for you please note there may be a cancellation fee to cover admin costs and any non-refundable merchant fees incurred by your purchase. This fee is 10-20% of your order total. Please note depending on the timing of your request it may be too late to cancel.
Order Cancellation After Goods Received
Please note if you wish to return your order for a refund we accept all requests made within 30 days of purchase. (Personalised orders cannot be returned). We charge a $20.00 restocking fee & All return postage costs are payable by the customer. Returned goods need to be in brand new condition with tags attached and retail packaging still in tact. If the goods appear to have been worn, washed or show signs of wear and tear or damage we have the right to politely decline your request.
Shipping Insurance $2.95
If you select and pay for shipping insurance at checkout your order is covered if it becomes damaged in transit, lost by the courier or stolen from your delivery address. To clarify any item or items that are affected we will send you a brand new replacement at no cost to you. Should any of these events occur you can rest easy knowing you are fully covered. Please note if you do not select insurance we do not take any responsibility for the above mentioned issues and no replacement items will be sent.
Layby Terms & Conditions - (Applies Only To Bundaberg Customers)
Our layby term is 8 weeks, after this period expires we will contact our customer to discuss the balance and collection of their layby. We will make several attempts to contact our customer over a 2 week period, if we cannot make contact we will cancel the layby where all deposits will be made non-refundable and the merchandise be placed back on the sales room floor. If you have multiple items on layby you may request to pay off and remove individual items from the layby however the full retail price of that item must be paid irrespective of previous deposits paid. If you wish to cancel your layby within 7 days no fee will apply, all cancelations after 7 days a $20 fee will apply.